We fully understand that it takes more than all definitions of requirements to ensure dependability and security is completely provided to our esteemed customer who entrusts projects to us. Hence, once the project is in we put in .. 

                                 whatever it takes …. 

to ensure that we deliver. We do not re-negotiate on price and delivery terms unless there is a phenomenal change in specifications from customer side.

PROCESS DESIGNS
INTERNAL DOCUMENTS
TURNAROUND TIMES
QUALITY STANDARDS
PROCESS TRANSPARENCY
PHYSICAL SECURITY
VIDEO SURVEILLANCE
CONTROLLED ACCESS RIGHTS
INTERNAL DEVELOPED APPLICATIONS

PROCESS DESIGNS

• Every process is designed and documented by PIT (Project Initiation Team) which comprises of experienced staff from various operational platforms.
  
• Each activity of every process is continuously validated to anticipate failures. Continuous monitoring provides information to improve overall process efficiency
  
• All applications required to carry out complex data entry, data processing are developed in house. Our Application Development team has numerous libraries and pre-developed modules to plug-in and create a brand new process control application in no time. Each of this application is plugged into organization wide MIS to provide individual, group performance reports vide secured access controlled intranet report center.
  
• On customer's requirement we also enable customized real time reports over the web. By this we provide complete transparency of our process floor.
  
• A perfect blend of technology, carefully recruited staff and focused training based on measurable objectives ensure every process designed is fully successful and delivers to the requirement.
  

INTERNAL DOCUMENTS

• Our QMS (Quality Management System) and Application Development has meticulously written documents on every activity within the organization.
  
• Documents written are continuously updated and versions controlled.
  
• It takes just a few hours for an outsider to understand a process/activity by going through documents which are highly descriptive in nature.
  
• We provide specific process related documents to our customers on request. We also include / amend these documents which further effects the respective activity based on customer feedback with thorough understanding. Before carrying out any such change the same is discussed in a special PIT called to discuss such change.
  

TURNAROUND TIMES

• Being in India we fully take the time advantage. We provide virtually overnight conversion services to our customers in the US and Europe..
  
• Our production teams work on 24 x 6 with a multi shift arrangement which are completely controlled by internal process control application.
  
• Technology combined with dedicated staff creates an ambience of no failure. Any failure unavoidable are predicted well in advance.
  
• Some of the projects which we work on are related directly to payroll and hence delay is unacceptable.
  
• In addition to our online real time reports, our customer support team is available 24 x 7 to answer any delivery related query.
  
• Combination all above keeps you completely at ease and no surprises.
  

QUALITY STANDARDS

• We take projects with varied output quality requirements..
  
• Most of our regular overnight projects are of "Virtually Error Free" output specifications.
  
• Statistically we currently deliver 2,736,000,000 characters every month with 99.998 % accuracy. That is about 54,720 character mismatches out of nearly 3 billion characters per month.
  
• This in SIGMA scale would translate to 5.61 SIGMA (Source http://www.isixsigma.com/sixsigma/six_sigma_calculator.asp ).
  
• we have set very stringent quality checks internally and ensure that every defect is traced before it is sent to the final customer. Our QC&QA department is considered our final customer and on only their acceptance any data is moved out for final delivery
  
• Each and every piece of data is checked at least by 6 different people through its process lifecycle. And our applications ensure that one does not get to work on any piece of data again.
  

PROCESS TRANSPARENCY

• Our customers are always welcome to come in and see how we are working on their projects.
  
• Independent customer bays provides every customer to look into only their process and not others.
  
• During customer visits, we will arrange to display and demonstrate every document from process design level and provide complete transparency on various process related objectives. This would include, staff, their experience and qualification, internal training program and exams and their results and everything about software applications.
  
• You will be able to interact with anyone related to your project during your stay. A complete access terminal will be provided to you to look into online reports which clearly indicates speed and quality factor through well designed speedometers..
  
• No media is allowed to be carried inside the production floor.
  

PHYSICAL SECURITY

• Every entry - exit point is manned by experienced security guards.
  
• Physical security is outsourced to dependable market leaders who are experts in their areas.
  
• No one is allowed to enter - exit with any kind of media which is not authorized.
  
• Staff identity cards provides complete tracking of employees coming in and going out and multiple entry - exit points allows our guards to keep a complete vigil on movements during critical hours such as shift change hours.
  
• Security guards are frequently changed on regular time intervals by the agency to ensure that they do not get an opportunity to get friendlier with employees..
  

VIDEO SURVEILLANCE

• We have implemented video surveillance at various critical points and on production floor. These monitors are controlled by security guards 24 x 7.
  
• We also web enable video monitors at times when it is required by any of our customers.
  

CONTROLLED ACCESS RIGHTS

• Our networks does not allow unauthorized access and no port can be found open at any point of time for an access like this.
  
• Each PC is loaded with operating system and desktop lock applications which are internally developed. No one is allowed to carry out any change on any PC without Systems Administration.
  
• On start up user gets access to a login screen and not desktop. It is virtually impossible for anyone on the network to access their desktops as our login application does not allow any activity on PCs other than authorized ones.
  
• We have separate PCs earmarked at CAFE side to provide free internet access to our employees as no workstation has internet access.

INTERNALLY DEVELOPED APPLICATIONS

• All applications used for process are developed internally by our Application Development Team.
  
• The Team has the best of programming resources with expertise in .NET, VB programming with all related skills. Most of the members have been in the industry for years who carry tremendous process knowledge. 
  
• Internal development of applications keeps entire business rules un-disclosed and this certainly is safer to your business.
  
• Excepting few in the application development team others have module level coding assignments leaving them very little knowledge about business rules. By this we complete avoid business knowledge going away with programmers.